Support
Questions, problems, reports and your data. One address for all of it.
Contact
Email hello@hitquota.app. One of the two people who make Quota answers, usually within a day. For a problem, say your username, your phone, and what you were doing; a screenshot helps most.
Reporting something
In the app, tap ⋯ on a post or a story, or press and hold a comment or a message, and choose Report. Report is also on everybody's profile. Every report is looked at within 24 hours, and anything that breaks the terms and community guidelines is taken down. You can also email hello@hitquota.app.
Blocking somebody
On their profile, or from the ⋯ on anything they posted, choose Block. Everything they make disappears for you straight away, you stop being friends, and they are not told. Settings → Blocked undoes it.
Deleting your account
In the app: Settings → Delete account, then type delete. Your account and everything in it (posts, clips, stories, comments, messages, friends) are deleted straight away. If you can't get into the app, email hello@hitquota.app from the address on the account and it will be done within 30 days.
Questions
What counts as proof?
A photo or a clip, taken with Quota's camera that day. Something old from your camera roll won't go through.
Who can see my posts?
The members of the group you posted in, and nobody else. There is no public feed.
I forgot my password.
Tap "Forgot password?" on the log in screen. We email you a code, and you choose a new password with it.
My clip is stuck uploading.
If you lost your connection it is saved on your phone and goes up on its own when you're back. If it stays stuck, email us.
I'm not getting notifications.
Check Settings → Notifications in Quota, then your phone's Settings → Quota → Notifications.
Does Quota cost anything or show ads?
It is free, with no ads, no trackers and no cookies.
Can I get a copy of my data?
Yes. Email hello@hitquota.app and you'll have it within 30 days.